Issue 41 includes 10 new case studies, plus:

·       We hear from ACC Alan Todd, the National Police Chiefs’ Council (NPCC) lead on contact management, about the history of call handling in policing.

• We share insights into the experience of working in a force control room through the eyes of West Yorkshire and Cleveland Police.
• Tonya Cooke discusses the work of the College of Policing to improve the policing response to ‘safe and well’ checks.
• We highlight the Silent Solution and the importance of call handlers being alert to the risks of silent and abandoned 999 calls.
• Cheshire Constabulary talks about challenging stereotypes in the force control room.
• Kent McFadzien discusses how Kent Police is providing a rapid video response to callers reporting domestic abuse.
• Avon and Somerset Police highlight its use of new technologies in call handling.
• Alan Rhees-Cooper at the NPCC outlines how force control rooms can play a leading role in improving the handling of cross-force missing person investigations.
• The Police Digital Service explores the future of contact management in policing.

You can download issue 41 from our website. Issue 41 is also available in a range of other formats, including HTML and Word.